Returns & Refunds
At WOOSUM, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused.
- The item must be in its original packaging.
- Proof of purchase is required.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval status.
Approved refunds are processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless your item arrived damaged or incorrect.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.